Returns & Refunds
Your satisfaction is important to us
At SLK SHOP, we want you to be completely satisfied with your order. However, if an item does not suit you or is damaged, you have a 14-day right of withdrawal in accordance with the regulations applicable to distance selling.
Our policy lasts 14 days. If more than 14 days have passed since your purchase, unfortunately, we cannot offer a refund.
1. Deadline for making a return
You have a period of 14 calendar days from receipt of your order to inform us of your decision to withdraw.
To request a return, contact our Customer Service: contact.slkkshop@gmail.com , indicating:
- your Last and First name;
- your Order number;
- Email address used for the order
- Date of order
- the item(s) concerned;
- your return request (reason).
Once your withdrawal request has been communicated, the item must be returned within 14 days of your request.
2. Return conditions
To be accepted, the item must be returned:
- unworn;
- unwashed;
- undamaged;
- in its original condition and packaging;
- with any tags and accessories.
We recommend trying on clothing carefully so as not to damage or mark it.
Returns can be made by post (Mondial Relay, Colissimo, etc.). We will provide you with the address by email.
📦 Return tracking
We recommend that you make your return using a service that allows you to track the package's progress and keep your proof of shipment until the receipt of your return is confirmed.
After shipping, please provide us with the tracking number so that we can follow the progress of your package.
3. Return shipping costs
The return shipping costs are the responsibility of the customer.
We recommend keeping the proof of shipment for your package until receipt of your return is confirmed.
4. Refund
After receiving and verifying the returned item, we will process the refund in accordance with applicable legal provisions.
Once your return is received and inspected, we will send you an email to notify you that we have received the returned item. We will also specify whether your refund is approved or rejected.
The refund is made using the same payment method used for the order, unless otherwise agreed with the customer.
In the event of exercising the right of withdrawal, the sums paid must in principle be refunded. However, the refund may be deferred until the goods are recovered or until proof of shipment is received, whichever occurs first.
If you have not yet received a refund, first check your bank account again.
Then contact your credit card company, as it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted. If you have done all of this and you still have not received your refund, please contact us at: contact.slkkshop@gmail.com
🔄 Exchanges
SLK SHOP does not offer direct exchanges.
If an item does not suit you, you may exercise your right of withdrawal under the conditions indicated in our return policy. Once the return is processed, you will be refunded according to the stated terms.
If you would like a different item, color, or size, you can then place a new order directly on our store, subject to availability.
5. Item received damaged or with a problem
If you receive an item that is damaged, defective, or not in accordance with your order, contact us as soon as possible at contact.slkkshop@gmail.com, specifying your order number and attaching photos of the problem.
We will review your request and inform you of the procedure to follow.
When the problem falls under the legal guarantee of conformity, you will not be charged any fees for bringing the item into conformity, and the shipping costs incurred for the return will be covered in accordance with current regulations.
The legal guarantees applicable to consumers naturally remain in effect.
6. Exceptions to the right of withdrawal
The right of withdrawal has certain exceptions provided by law, notably for certain personalized products or those made according to customer specifications. No returns or exchanges are possible for personalized items.
SLK SHOP invites you to contact us before any return in order to receive the necessary instructions.
Need help?
Our customer service remains at your disposal for any questions regarding your return or refund.
Contact us via our Contact page or at contact.slkkshop@gmail.com