Shipping Policy

Simple and careful delivery

At SLK SHOP, we prepare each order with care to ensure you receive your items in the best possible condition.

 

🛍️ Preparation and shipping

Once your order is confirmed, it is prepared and handed over to the carrier within 24 to 48 hours after order confirmation.

Orders are prepared from Monday to Friday, excluding public holidays.

Once your order has been handed over to the carrier, you will receive the necessary information to track its progress, provided that tracking is available.

🚚 Delivery

The delivery time depends on the delivery method selected at checkout and the chosen carrier.

The applicable delivery time and any potential delivery charges are indicated before you confirm your order.

In exceptional cases, delivery times may be extended due to circumstances beyond our control, such as events affecting transport or delivery.

📍 Tracking your order

When your order includes a tracking number, it will be sent to you via email after shipment.

We recommend keeping this email until your package has been successfully delivered.

📦 Damaged package

Upon receipt of your package, we recommend that you check its condition.

If your item is damaged, defective, or does not match your order, please contact us promptly via our Contact page or at contact.slkkshop@gmail.com, providing your order number and attaching photos of the issue.

We will then inform you of the procedure to follow. Statutory consumer rights remain applicable.

🌍 Delivery address

Please check your address carefully before confirming your order.

SLK SHOP cannot be held responsible for errors in the delivery information provided by the customer that result in delivery issues or failures.

 

🤍 A question about your delivery?

Our customer service team is available to assist you.
Contact us via our Contact page or at contact.slkkshop@gmail.com